Calculating the Costs of One Conflict in Your Organization

The following worksheet will help you calculate the cost of conflict in your workplace. Use it to get an idea of how costly one conflict can be. Complete as much of this form as possible; you may not know all the answers, so feel free to make estimates.

Describe a recent or ongoing conflict in your workplace (you do not need to be directly involved):
Estimate the combined number of hours people spend on the conflict on a weekly basis (include the time spent complaining and gossiping about the people involved in the conflict):
Number of people directly affected by this poorly handled conflict
Average weekly salary
Average time of distraction (% of weekly hours)
Please enter a number from 1 to 100.
Cost of time
Employee Benefit News conservatively estimates that the cost of replacing a worker who leaves is 33% of their annual salary. This section adds to that cost for those workers who have left or might leave as a result of this conflict.”:
Number of employees who could leave
Estimated average salary
Cost of turnover
Estimate the actual and potential costs of reduced decision quality, disengagement, sabotage, and increased health care needs related to this conflict:
Potential Legal & HR costs
Lost business, missed opportunities, sabotage, absenteeism, etc.
Other Costs
Total Cost
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